Return Slips can be found on the back of your invoice. To print off a new form, please click on the PDF link below. This link contains shipping directions and other information required for returns. For our early shoppers, please see the bottom of the page for our 2018 Holiday Return Policy, beginning Nov 18th.
(Click above link to print)
IMPORTANT - PLEASE READ:
Final Sale items are yours to keep. They are not eligible for return, exchange, or store credit. No exceptions will be made.
All items must be unworn, unwashed, and in the original condition.
Customers are responsible for return shipping fees if they wish to return an item from an order.
Items received by our Return Department that do not meet the criteria listed on the Return Slip will not be processed.
DEFECTIVE / MISSING ITEMS:
Sherpa Pullover (SPO) must be notified of defective items prior to the return of such items and within 12 days of the mail delivery date. Notifications must be in the form of email to email@example.com identifying the defect and the need of a return or exchange. You will be asked to provide a clear photo and the items must be unworn and unwashed. Any defective, worn, or used items received by our Return Department without prior approval will not be processed. No exceptions will be made.
For incorrectly shipped items, please email firstname.lastname@example.org identifying the incorrectly shipped item and the item you did not receive.
2018 HOLIDAY RETURN POLICY: Begins November 18th 2018. Customers who order on or after November 18th will be able to return items up till January 15th for a refund (final sale are not returnable or exchangeable). All orders received after January 15th will be subjected to our regular deadlines below. No exceptions will be made on packages received by our staff after the 15th.