Orders over $200 will ship via Signature Required. If you wish to remove this from your order, please contact our customer service after the order is placed. The Sherpa Pullover Company is not responsible for packages delayed by the carrier and we recommend ordering with the expectation to receive the package a few days before the item is “needed”. For time sensitive packages, please keep in mind holidays, major sales, & extreme or unsafe weather. Shipping Fees are nonrefundable. Orders placed before 4pm EST (typically) ship same day (weekends, holidays, and major sales are excluded). Orders placed after 4pm EST ship the following business day (holidays and major sales excluded).
SHIPPING METHODS: (International shipping is not offered)
USPS Priority Shipping | 2-3 Days is offered for a flat rate of $4.95 on all orders and most returning mail (for return exclusions see our full Return Policy located on our Return Page). Orders shipping via USPS Priority Shipping typically arrive within 2-3 business days depending on on how far or close you live to our Fulfillment Center which is located in Atlanta, Ga.
UPS Next Day Air - SATURDAY Delivery NOT GUARANTEED. Offered at checkout for a flat rate of $35. All orders must be placed before 4PM. UPS will NOT ship to a P.O BOX. Our offices are closed on the weekends, so all orders placed after 4PM on a Friday, will ship the following business day. For Saturday delivery, please contact customer service before placing your order.
After an order ships, an automated Shipping Confirmation Email will be sent to the email address provided in the order. This email will include a mail issued tracking number. If you do not see it, please check spam or junk folder. If you have questions regarding your tracking, or your tracking has not updated within 2 weeks from the last scanned date, please contact us at firstname.lastname@example.org or call us at 1-855-773-7791.
The Sherpa Pullover Co.will not take responsibility from items stolen from a customer's property after it has been delivered to the address provided. If you wish for a package to be shipped signature required, please let us know either prior to placing the order or immediately after.
Orders over $200 will ship signature required. If the mail carrier attempts to deliver and there is no one to sign, the package will be taken to your Post Office. From there you can pick up the package. If a package does unclaimed, the mail carrier will issue a "RETURN TO SENDER" and it will be returned to our facility. Orders will not be reshipped, cancelled, or refunded while the Post Office is still in procession of the package.
MISSING OR LOST MAIL:
If the tracking number states "Delivered" but you have not received your package, contact your local Post Office or carrier and provide them w/ the tracking number. Request a Case Number for your call. If the Carrier is able to verify the package was lost or delivered incorrectly, contact us within 7 business days from when the Tracking Number claims the package was “Delivered” with your Case Number at email@example.com. The Sherpa Pullover Co. will not take responsibility for lost packages reported after 7 business days from the alleged “Delivery” date and will not take responsibility for any lost packages without a valid USPS Case Number. No exclusions will be made.
This policy is listed on our website at all times. By submitting an order with The Sherpa Pullover Company, customers agree to all terms and polices.