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- Fiber Exterior
- Faux Suede Lining
- One Size Fits Most
Orders placed before 4 PM EST usually ship same day (weekends, holidays and major sales excluded). The Sherpa Pullover Company is not responsible for packages delayed by the carrier. For time sensitive packages, please keep in mind holidays, major sales, & extreme or unsafe weather. Shipping Fees are nonrefundable. A shipping address may not be changed after the package has left our facility. All outgoing orders leave from: 1015-A Collier Road NW, Atlanta, GA 30318.
SHIPPING METHODS: The day an order ships counts as day "0". The days provided represent the days provided by the USPS. They represent the normal amount of time the mail carrier takes to deliver an item once it has shipped.
After an order ships, an automated Shipping Confirmation Email will be sent to the email address provided in the order. This email will include a mail issued tracking number. If you do not see it, please check spam or junk folder. If you have questions regarding your tracking, or your tracking has not updated within 2 weeks from the last scanned date, please contact us at email@example.com.
The Sherpa Pullover Co. is not responsible for items stolen from a customer's property after it has been delivered to the address provided. If you wish for a package to be shipped signature required, please let us know either prior to placing the order or immediately after.
MISSING OR LOST MAIL:
If the tracking number states "Delivered" but you have not received your package, contact your local Post Office or carrier and provide them w/ the tracking number. Request a Case Number for your call. If the Carrier is able to verify the package was lost or delivered incorrectly, contact us within 7 business days from when the Tracking Number claims the package was “Delivered” with your Case Number at firstname.lastname@example.org. The Sherpa Pullover Co. will not take responsibility for lost packages reported after 7 business days from the alleged “Delivery” date and will not take responsibility for any lost packages without a valid USPS Case Number. No exclusions will be made.
This policy is listed on our website at all times. By submitting an order with The Sherpa Pullover Company, customers agree to all terms and policies.
Return Slips can be found on the back of your invoice. To print off a new form, please click on the PDF link below. This link contains shipping directions and other information required for returns. For our 2022 HOLIDAY POLICY, please see bottom of the page.
(Click above link to print)
IMPORTANT - PLEASE READ:
DEFECTIVE / MISSING ITEMS:
Sherpa Pullover must be notified of defective items prior to the return of such items and within 12 days of the mail delivery date. Notifications must be in the form of email to email@example.com identifying the defect and the need of a return or exchange. You will be asked to provide a clear photo and the items must be unworn and unwashed. Any defective, worn, or used items received by our Return Department without prior approval will not be processed. No exceptions will be made.
For incorrectly shipped items, please email firstname.lastname@example.org identifying the incorrectly shipped item and the item you did not receive.
2022 HOLIDAY RETURN POLICY: Begins October 26, 2022 Customers who order on or after October 26th will be able to return items up till January 10th for a refund (final sale are not returnable or exchangeable). All orders received after January 10th will be subjected to our regular deadlines above. No exceptions will be made on packages received by our staff after the 10th.
So glad I got the recommendation from a friend!